"Learning Made Personal"

COURSE and WORKSHOP SUMMARIES

Mgmt & Supervision

Conflict Mgmt

Communications

Emergency Prep

Personal Development

Course: Customer Service Fundamentals

Course Description

Providing quality customer care to your customers, internal or external, is essential to the successful operation of any business or organization. Service is about communications ... between clients, customers, or constituents ... and, meeting or exceeding expectations while solving problems and maintaining control of a situation.

This 1/2 day class provides useful problem solving techniques for individuals working in a Customer Service environment. Key focus areas cover not only delivering quality support, but preservation of self through control of situational issues.

At the end of this class, you will better understand how to:

• Cope with unrealistic expectations

• Deal with difficult customers

• Use conflict management techniques

• Build a great reputation

• Give excellent customer service

• Increase your value

• Reduce stress before and after a contact

Who Should Attend

Service professionals looking to improve skills, or anyone considering a support role.

Time: 1/2 day, approximately 3-1/2 hours

Course Code: CS-100

Tuition: Call for pricing; group rates available

START DATES and Schedules of Upcoming Classes

• February 20th, Wednesday evening from 6:30pm to 9:30pm, Sponsor: Placer Adult School, Room 630, Finley Street classroom. Call 530-885-8585 to register.