"Learning Made Personal"

COURSE and WORKSHOP SUMMARIES

Mgmt & Supervision

Conflict Mgmt

Communications

Emergency Prep

Personal Development

INTRODUCTION TO SUPERVISION

Course Description

This is a four-day series of eight half-day classes designed to provide new supervisors or leads with the skill building tools to master the job of supervision. Learn how to make the transition between an employee to a supervisor by developing skills of effective communications, problem solving, customer service, teambuilding, coaching, and leadership. Two of the classes can be detailed to focus on your organization's procedures/policies and safety issues.

At the end of this course, you will be able to:

• Apply the skill sets necessary to be a more effective supervisor

• Practice making optimal decisions with a customer service focus

• Maintain teamwork in your employees through collaboration, building trust and understanding your team's goals/purpose and accountability

• Understand personnel procedures, polices and the importance of workplace safety

Who Should Attend

       Managers/Supervisors/ and Professional Staff

Time: (4-day Series – 32 hours)

Course Code: IS-100

Course Includes the Following Sessions:

• Stepping Up to Supervisor

• Communication

• Team Building

• Conflict Resolution

• Personnel Policies (options: Workplace Diversity or Sexual Harassment)

• Safety Procedures (options: Drug Free Workplace)

• Customer Service; includes CSR Stress Management

• Problem Solving; includes delegation techniques that work!

Tuition: Call for pricing; group rates available